Shipping policy

This document encompasses the privacy and shipping policies of SohoChair.shop, detailing how your personal information is managed and the procedures for order shipping. By accessing the site, placing an order, or making a purchase, you consent to these policies.

This policy details how SohoChair.shop (the “Site”) collects, uses, and shares your personal information.

Personal Information We Collect

Device Information

When you visit the Site, we automatically gather details about your device, such as:

Web browser type

IP address

Time zone

Some cookies on your device

While browsing, we also collect information on:

Web pages or products you view

Websites or search terms that led you to the Site

Your interactions with the Site

We use cookies, log files, and web beacons to collect this “Device Information”. For more on cookies and how to disable them, visit http://www.allaboutcookies.org.

Order Information

When you make or attempt to make a purchase, we collect:

Your name

Billing and shipping addresses

Payment details

Email address

Phone number

“Personal Information” in this policy refers to both Device Information and Order Information.

How We Use Your Personal Information

Order Information

We use Order Information to:

Fulfill orders (process payments, arrange shipping, send invoices/confirmations)

Communicate with you

Screen for order risks or fraud

Send targeted ads based on your preferences

Device Information

Device Information helps us:

Detect potential risks or fraud (especially via IP address)

Improve and optimize the Site

Analyze marketing campaign effectiveness

Sharing Your Personal Information

We share your Personal Information with third parties, like using Google Analytics to understand customer behavior. You can learn about Google’s data usage at https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout. We may also share info to comply with laws or protect our rights.

Behavioral Advertising

We use your Personal Information for targeted ads. To learn more about how it works, visit the Network Advertising Initiative’s page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out through links for Facebook, Google, Bing, or the Digital Advertising Alliance’s portal at http://optout.aboutads.info/.

Do Not Track

We do not change our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

Your Rights

If you’re a European resident, you can access, correct, update, or delete your personal information. We process your info for contracts or business interests, and it may be transferred outside Europe.

Data Retention

We keep your Order Information from orders unless you request deletion.

Policy Changes

We may update this privacy policy for various operational, legal, or regulatory reasons.

Minors

The Site is not intended for those under 18.

For any privacy - related questions or complaints, email Support@SohoChair.shop or call +1 (281) 748-3750.

Shipping Policy

This policy is applicable to (USA) orders and is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. Shipping Costs

The shipping cost is calculated at checkout, allowing you to view it before finalizing your purchase.

B. Transit, Handling & Order Cut Off Time

Transit Time: Generally, shipments are in transit for 3 – 5 days (Monday to Friday).

Order Cut-off Time: Orders must be placed by 05:00 PM Eastern Standard Time (New York).

Order Handling Time: It takes 1 – 2 business days (Monday to Friday) to handle an order.

C. Delivery Terms

We utilize UPS, USPS, or FedEx for product delivery.

D. Change of Address

Once an order is in transit, we are unable to change the delivery address. If you need to change the delivery address, please contact us at support@SohoChair.shop within 24 hours of placing your order.

E. Cancellations

You can cancel your order at any time before it is dispatched. If an order has already been dispatched, please refer to our refund policy.

F. Parcels Damaged in Transit

If you find a parcel is damaged in transit, please reject it from the courier, if possible, and contact our customer service. If the parcel has been delivered when you're not present, reach out to our customer service for further instructions.

G. Manufacturer Direct Shipping

For orders shipped through our Manufacturer’s Direct Shipping option, please note the following specifics:

Shipping Method: Manufacturer Direct Shipping utilizes standard economy ground services. The carrier for each order may vary depending on the default shipping method chosen by the manufacturer.

Processing and Handling: The processing and handling of Manufacturer Direct Shipping orders typically take 1 - 2 business days. Occasional delays may occur, and we appreciate your understanding as we rely on manufacturers to fulfill orders promptly.

Shipping Times: Shipping times for Manufacturer Direct Shipping orders vary between 1 - 5 business days, influenced by the location of the manufacturer’s facility and the customer’s destination.

Tracking Information: Once your Manufacturer’s Direct Shipping order has been processed and dispatched, you will receive tracking information via email to monitor the status and estimated delivery time of your shipment.

Communication and Updates: In the event of any unforeseen delays or issues related to processing, handling, or shipping, we will keep you informed with prompt updates regarding your order status.

Please be aware that Manufacturer Direct Shipping involves coordination with external partners, and while we strive to minimize disruptions, certain aspects of the fulfillment process are beyond our immediate control. We appreciate your patience and cooperation, and if you have any concerns or questions about your Manufacturer’s Direct Shipping order, feel free to contact our customer service team at support@SohoChair.shop. We are here to assist you throughout the shopping experience.

H. International Orders

This policy primarily pertains to orders within the USA. For international orders, additional terms and conditions may apply, including but not limited to customs duties, taxes, and shipping fees. Customers placing orders from outside the USA are responsible for complying with their country’s regulations and will be subject to any applicable import duties and taxes.

I. Tracking Information

Once your order has been dispatched, you will receive tracking information via email, enabling you to monitor the progress of your shipment. If you encounter any issues with tracking or have questions about your order’s status, please contact our customer service at support@SohoChair.shop.

J. Contact Information

For any inquiries or concerns related to shipping, orders, or this policy, please reach out to our customer service team at support@SohoChair.shop. We strive to provide timely and helpful assistance to ensure a positive shopping experience for our customers.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to abide by the shipping and privacy policies outlined above. We reserve the right to update or modify these policies as needed, and any changes will be reflected on the relevant pages.